Todd Hale, Senior Vice President, Consumer & Shopper Insights
Stuart Taylor, VP, Custom Analytics
A recent Wall Street Journal article suggested that the trend of U.S. consumers making more frequent shopping trips, but buying less each trip was new, a result of the continuing tough economic conditions and a desire by consumers “to keep cash on hand.” What’s more, the article noted that food and consumer packaged goods companies as well as retailers have been introducing smaller package sizes and changing displays to attract shoppers interested in smaller sizes. Nielsen’s research supports findings in the article and we've taken a deeper dive into the issues to identify trends for small and large trips within specific retail channels and consumer segments.
We can confirm that the biggest increases in small trips to the big-box supercenters and club retail channels have increased and Nielsen’s research shows that those increases are driven by affluent consumers. On the flip side, while smaller trips are of greater importance to the grocery, drug, convenience/gas and dollar channels, larger trips are gaining ground. Here too there are differences across income classification, providing opportunities for retailer/store-specific and consumer segment trip-type solutions.
Looking at differences in trip capture across retail channels and retailers, Nielsen’s long-standing research reveals insights that quantifies the categories that are strong drivers of certain trip types and identifies the categories that are likely to be included in those shopping trips.
In this current work, shopping trips are segmented into four types:
It’s All About the Size of the Basket
Looking at how Americans shop, the vast majority (82%) of trips are smaller – either immediate need or fill-in trips.
Larger basket trips are more important for the affluent, but smaller trips are important to all income groups. That said, smaller immediate trips declined slightly in importance from 2008 to 2010, losing one percent, while the other three categories rose, led by fill-in trips, which went up 0.7 percent.
As might be expected given differences in product and service offerings, consumer trip patterns vary greatly by retail channel. Convenience-oriented channels such as c-stores, drug and dollar stores are more reliant on immediate trips. Meanwhile, supercenters and warehouse club stores are the go-to points for those seeking to stock-up. In the middle are the mass merchandisers and grocery stores, which capture a fair number of immediate, fill-in and routine trips.
Who’s Buying What Where?
To get a better sense of what exactly is happening in the marketplace, it is useful to look at the trends by retail channel and across demographic segments such as household income:
By Household Income
In addition to assessing trends in basket size purchasing, Nielsen identified the types of shopping trips U.S. consumers are making to not only demonstrate the importance of the immediate or quick trips, but to also identify the types of shopper missions consumers are making based on the composition of their shopping baskets. Food-dominant missions, while driving fewer trips, account for the largest percentage of dollar sales.
Smaller immediate trips continue to capture the greatest share of Americans’ shopping trips. The interesting trend, though, is how the smaller trip is gaining in importance at the larger formats such as supercenters (which have seen an erosion in larger trips over the past two years), while formats such as grocery are seeing increases in larger trips. There are differences across income groups, with more affluent consumers hitting the big-box retailers for more immediate needs and trip compression among lower income consumers.
From beer or milk runs to large stock-up food trips, Nielsen’s findings isolate opportunities for retailers and manufacturers to collaborate on the right store layout, assortment and promotional support to attract consumers who are in need of solutions to fulfill their unique shopper missions.