Your brand promise may be signed and sealed, but if it’s not being effectively delivered to your customers, you may be missing out on valuable opportunities.

The proliferation of customer contact points and the frequency of customer interactions with your brand provide myriad channels to build lasting relationships and strengthen your brand. However, one bad experience can lead a customer to switch to another provider and share the details of that experience with others.

During this webcast, Nielsen's Chris Dann, Customer Experience Director in Southeast Asia, North Asia and Pacific and ResponseTek's Chris Randall, Client Services Vice President explore the strategic value of customer experience management and how you can differentiate your brand, nurture brand ambassadors and grow your business.

Tune in to this webcast below or download the presentation deck on the right.