Europe / United Kingdom / / Bracknell

Technology & Engineering

#: 101304-en_US / 101304

Regular

Full-Time

Flexible / Remote working – all UK locations considered

 

AUDIENCE IS EVERYTHING
Nielsen is a global leader in audience insights, data and analytics, shaping the future of media. Measuring behavior across all channels and platforms to discover what audiences love, we empower our clients with trusted intelligence that fuels action. 

We are looking for a Data Operations Executive to join us and be accountable for the delivery of all client reports, quality checks & deliver improvements in order to serve our clients with high quality data. You will also work with our partner to secure the on time loading of data and to ensure on time harmonisation,

Role Responsibilities:

  • Own a portfolio of clients, ensuring data deliveries are made ontime with a focus on quality
  • Partner with internal teams to ensure first time deliveries are made to a high standard and with fast delivery
  • Investigate client queries into reports, usage and data, and translate your findings to the client management teams clearly and concisely
  • Ensure responses are fed back by via Salesforce with regular updates provided to the Client Response person
  • Where necessary liaise with Client Services to ensure work is completed on-time, allowing Nielsen to deliver on-time
  • Effectively escalate major issues to the Operations manager
  • Attend daily meetings & handover meetings with the Commercial Team where necessary
  • Assist where applicable with User Acceptance Testing to check work carried out by Tech Ops is suitable for the operations team
  • Look at ways to facilitate Continuous Improvement in order to be able to improve our quality and efficiency for our clients.
  • Escalate IT problems effectively and efficiently to minimise impact on the team and clients. 
  • Assist with training and helping new starters learn their role

 

Role Requirements:

  • Strong excel skills
  • Clear & confident communication skills are essential.  This role requires frequent interaction with colleagues locally and internationally
  • Ability to work in a pressured environment
  • Comfortable working within a team or on their own
  • Organised, analytical, with outside of the box thinking solves problems.
  • Solution oriented and focussed on quality and first class delivery
  • Attention to detail

 

Why work for Nielsen?

  • Flexible working/remote working
  • Fidelity Pension
  • AXA Private Health Insurance
  • Life Assurance
  • 25 days holidays + bank holidays with option to purchase an additional 10 extra days
  • Gym membership discounts
  • Family friendly policies: Generous Maternity/Paternity/Adoption/Parental leave
  • Season ticket loans/Car benefits/ 
  • £1000 Cycle to Work scheme
  • Refer a friend scheme
  • Unum Lifeworks – private & confidential helpline
  • £1000 refer a friend scheme
  • Discounts and savings on shopping and much more…

 
Nielsen is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class.