Europe / United Kingdom / / Oxford /

Client Service & Sales

#: 743999740042660 / 50244869

Mid-Senior Level

Full-Time

Job Description

About the job

To manage a team responsible for ensuring the highest quality consumer data is collected on studies through consultation with the client, the account team, and the appropriate Operations departments. 

Responsibilities

  • Serves as the lead Client Success contact on all clients and manages the project with end to end responsibility (starting from client end with client), ensures engagement with all functions 

  • Serves as a liaison between the client, the account team, and the appropriate Operations departments to execute study and solve specific study problems

  • Reviews proposals to ensure accurate field specifications are given to the Operations / Field Department

  • Prepares the costing / business case for each request for proposal from client, makes sure the business metrics are met

  • Consults with clients and Account Director/VP to clarify learning objectives and design concept stimulus, questionnaire, etc.

  • Ensures projects meet project standards, e.g., interview length, question sequence, comprehensive questions with appropriate scales and responses that will produce actionable and top quality data

  • Manages the project with end to end responsibility (starting from client end with client), ensures engagement with all functions 

  • Attends client presentation/meetings/consultations, as requested

About you

  • Bachelor's degree or equivalent experience

  • Several years of experience in a related field / market research

  • Knowledge of Microsoft Word, Excel, and PowerPoint  and Google tools

  • Proficiency in English 

  • Attention to details, leadership and client service skills

#LI-AC3

 

Qualifications

https://jobs.smartrecruiters.com/TheNielsenCompany/743999740042660-consumer-insights-client-success-business-partner