Europe / Denmark / / Hellerup /

Client Service & Sales

#: 743999740336094 / REF3267M

Associate

Full-Time

Job Description

Customer Service Executive

Make the difference for our clients and their businesses!

About the job

As a Customer Support Executive at NielsenIQ, you will be part of a commercial team with professional and engaging colleagues in a fast-moving environment. Furthermore, you will be part of an established Nordic support team, where knowledge dissemination and projects across our Nordic region is our main priority. 

The position is mainly around handling day-to-day customer inquiries from all our customers using our different platforms and with our Nordic team contributing to developing our support services to the highest standards. The role will also include conducting client training on our software, both online and face 2 face. 

Responsibilities

Working in our Client Response department will give you a solid understanding of our business and a broad network within the organization and with our customers. The work is varied and exciting, and you have the opportunity to come up with ideas and contribute to changes and improvements.

About you

We would like that you:

  • Thrive in an outgoing role and has good skills to build relationships both internally and with customers

  • Have willingness and ability to acquire knowledge and develop the role

  • Have a passion for delivering the best customer support

  • Are team-oriented and emphasizes sharing your knowledge and experiences

  • Work in a structured way and have the ability to handle many tasks at the same time

  • Have good IT skills, and quickly acquires new systems knowledge

  • Are fluent in Danish and English (oral and written)

Qualifications

Your background and experience:

  • Relevant commercial education at a minimum bachelor level.

  • Experience with B2B customer support and training is an advantage

  • Experience from the Danish FMCG suppliers or retailers is an advantage

We offer an exciting and challenging job in a large international company with a unique product portfolio. We look forward to welcoming you to a workplace with a focus on well-being, with high professional standards and where the pace is high, and where freedom under responsibility is a keyword.

Incoming applications will be assessed on an ongoing basis.  Applications should not be sent directly to contact persons.

If you have questions about the position, please contact Team Leader, Customer response team, Patrycja Maria de Teilmann on telephone +45 77 88 23 33 or email patrycja.maria@nielseniq.com

Submit your application as soon as possible and no later than April  30th 2021.

We look forward to receiving your application!

#LI-AC3

Qualifications

https://jobs.smartrecruiters.com/TheNielsenCompany/743999740336094-customer-service-executive