Europe / United Kingdom / / London

Client Service & Sales

#: 75901-en_US / 75901

Regular

Full-Time

Nielsen is building talent pipelines to meet future hiring demand. This is a pipeline role, while there is not an immediate opening, we want to build relationships with prospective candidates like you. If your background is a match to our requirements, we’ll follow up with an exploratory conversation.

Digital Client Service Executive – 75901

Client Services and Sales – Great Britain London, London 

As a Digital Client Service Executive, innovation is your best friend. Join our Nielsen Media team to help our clients grow through fresh, creative ideas. As a global leader in measurement and information and the world’s largest market research company, we believe that providing our clients with a precise understanding of the consumer is the key to making the right decisions – decisions that can lead to profitable growth. 

 

JOB PURPOSE:

 

Reporting directly to the Digital Client Service Lead, the Digital Client Service Executive is a key role in the Digital Client Service team, responsible for supporting and assisting in the management of client accounts, and continuing the high levels of service our clients have come to expect. The Digital Client Service Executive will work within the UK Watch business to drive client engagement and value of the Nielsen Digital Solutions. 

The ideal candidate will have some knowledge and experience within Digital Media, they will be articulate, highly organised and have a great eye for detail. Using our expansive data and measurement capabilities, we provide market context and confidence to our clients and a precise understanding of their consumer, whilst driving Nielsen presence in the sector and generating revenue opportunities. 

KEY ACCOUNTABILITIES

 

With a focus on Agencies, Publishers, Media Companies and Advertisers, support Client Service activities to drive client engagement and value in order to achieve planned objectives and related business targets in line with business strategy.
Support the servicing of a group of core client relationships by providing excellent day to day client support, set up and training, whilst building strong and value added relationships.

Collaborate with key internal stakeholders such as Technical Teams, Business Development Team and Product Management to support team efforts to retain current client base as well as win new business. 
Support in conducting regular campaign performance analysis, preparation of presentation material in order to drive client engagement, added value and repeat business.

 

KEY ATTRIBUTES:

 

  • Experience in the Media, Advertising or Research industry in a client facing customer service role. 
  • Passionate about building client relationships and driving client engagement.
  • Excellent interpersonal and communication skills. 
  • Strong attention to detail, organized and able to prioritize workload.
  • Competency on MS office products (Word, Excel, Power Point).
  • An enthusiastic team player, highly motivated and capable of working proactively.
  • Results-oriented and able to work to tight deadlines.
  • Ability to learn quickly and succeed in a fast paced environment.
  • Ability to juggle multiple responsibilities simultaneously, and work well with a diverse customer base and various internal teams.

 

KEY REQUIREMENTS:

 

  • BA / BS (or equivalent business experience).
  • Experience in the Media/Advertising/Research industry
  • Knowledge of Nielsen Digital Solutions an advantage.
  • Client Service Experience required
  • Campaign management experience
  • Ad agency experience highly preferable
  • Digital experience highly desirable

 

About Nielsen

 

As the arbiter of truth, Nielsen Global Media fuels the media industry with unbiased, reliable data about what people watch and listen to. To discover what’s true, we measure across all channels and platforms⁠—from podcasts to streaming TV to social media. And when companies and advertisers are armed with the truth, they have a deeper understanding of their audiences and can accelerate growth. 

 

Do you want to move the industry forward with Nielsen? Our people are the driving force. Your thoughts, ideas and expertise can propel us forward. Whether you have fresh thinking around maximizing a new technology or you see a gap in the market, we are here to listen and take action. Our team is made strong by a diversity of thoughts, experiences, skills, and backgrounds. You’ll enjoy working with smart, fun, curious colleagues, who are passionate about their work. Come be part of a team that motivates you to do your best work!  

 

Nielsen strives for an open, inclusive and tolerant working environment, where all employees are encouraged to grow and be themselves. At Nielsen, we focus on systematically integrating inclusion and accountability into the full employee experience through three focus areas: Talent, Culture and Accountability. We have 9 affinity-base communities (Business Resources Groups – BRG's)  that grow an inclusive culture, drive business growth and innovation through diversity and inclusion, increase BRG participation at all levels (our CEO is Chief Diversity Officer) and enable associates to be themselves, by reaching their full potential.
 

#LI-CH1

ABOUT NIELSEN

As the arbiter of truth, Nielsen Global Media fuels the media industry with unbiased, reliable data about what people watch and listen to. To discover what’s true, we measure across all channels and platforms⁠—from podcasts to streaming TV to social media. And when companies and advertisers are armed with the truth, they have a deeper understanding of their audiences and can accelerate growth. 

Do you want to move the industry forward with Nielsen? Our people are the driving force. Your thoughts, ideas and expertise can propel us forward. Whether you have fresh thinking around maximizing a new technology or you see a gap in the market, we are here to listen and take action. Our team is made strong by a diversity of thoughts, experiences, skills, and backgrounds. You’ll enjoy working with smart, fun, curious colleagues, who are passionate about their work. Come be part of a team that motivates you to do your best work!  

Job Type: Regular 

Primary Location:  London,London 

Secondary Locations: , , , 

Travel:  No