North America / United States / TX / Dallas
Field Operations & Panel Recruitment
#: 110709-en_US / 110709
Bilingual Customer Support Specialist (English and Spanish) – 110709
Field Operations and Panel Recruitment – USA Dallas, Texas
This is a remote Call Center Panel Relations Specialist, role. We are seeking candidates who live within a commutable distance to one of our locations.
This role has “work from home” flexibility. You must live within driving distance to the Dallas, TX location. While we are closed, this role will work from home 100%. Once the business fully re-opens, there may be a requirement to work in office a portion of the time.
Shift Schedule: Mondays – Fridays: 3:00 pm – 11:00 pm (CST) & Saturdays or Sundays: 11:00 am -7:00 pm (CST) (Either Sat or Sun off plus One day off during the week).
About the role:
The Panel Relations Specialist identifies ways to maintain/improve cooperation and quality of data gathered from Nielsen panelists. You will work with panelists reviewing performance data, fostering positive relations and coaching panelists on proper usage of proprietary equipment.
Primary customer service contact, addressing household concerns, answering questions and ensuring long-term and accurate usage of equipment.
Meets outbound and inbound call metrics.
Builds solid, productive panelist relationships through positive communication.
Collects and analyzes data, providing feedback to panelists.
Collects and maintains demographic and device information via outbound and inbound calls to ensure quality of the data.
Uses recruitment resources effectively and is able to present full disclosure of participation guidelines to panelists.
Investigates and resolves proprietary system generated panelist performance issues.
Schedules return calls as needed with panelists.
Works with support departments as needed to resolve panelist issues.
In addition to a professional attitude, the successful candidate should also possess the following:
Strong customer service and human relations skills
Outbound and inbound call experience
Problem solving, and performance analysis abilities
Capable of working evenings and at least one weekend day each week
English/Spanish bi-lingual language skills preferred
Excellent organizational skills and ability to meet deadlines
MS Office Suite experience (Word, Excel and Outlook)
High School Diploma required, College degree or equivalent experience preferred
About the Team:
Global Nielsen Media fuels the media industry with unbiased, reliable data about what people watch and listen to. At the core of our data is our Field & Call Center associates, who connect and build personal relationships with consumers to collect data on TV, Radio, and Digital Device consumption.
By connecting clients to audiences, we fuel the media industry with the most accurate understanding of what people listen to and watch. To discover what audiences love, we measure across all channels and platforms—from podcasts to streaming TV to social media. And when companies and advertisers are truly connected to their audiences, they can see the most important opportunities and accelerate growth.
Do you want to move the industry forward with Nielsen? Our people are the driving force. Your thoughts, ideas and expertise can propel us forward. Whether you have fresh thinking around maximizing a new technology or you see a gap in the market, we are here to listen and take action. Our team is made strong by a diversity of thoughts, experiences, skills, and backgrounds. You’ll enjoy working with smart, fun, curious colleagues, who are passionate about their work. Come be part of a team that motivates you to do your best work!
Nielsen is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class.
Job Type: Regular
Primary Location: Dallas,Texas
Secondary Locations: , , ,