Latin America / Argentina / / Buenos Aires

Client Service & Sales

#: 87301-en_US / 87301

Regular

Full-Time

Business Engagement Manager – 87301

Client Services and Sales – Argentina Buenos Aires, Buenos Aires 

 

Business Engagement Manager – Buenos Aires, Argentina.
Drive the successful collection and execution of the Content-related requirements for assigned customer onboarding, product launches or enhancements and maintain satisfaction with Content post-launch, for Video, Music or Sports deliveries. Work closely with Sales, Customer Experience, Product and other groups outside of Content to define and document new requests of the Content org, communicate those requirements to the Content Operational leads, and ensure that Content fully meets those needs on time and on budget. Ensure that Content is complying with SLAs and coverage levels, and drive corrective actions as needed. Work with the Regional Director of CBE to contribute to Content Delivery SOPs and best practices.

 

Responsibilities 

  • Main liaison to Sales, Customer Experience and Product for Content-specific needs and requests for assigned customers or products
  • Assist in formation of global workflow processes and best practices
  • Support Pre-Sales as partner with Sales and Customer Experience, providing consultation and recommendations that optimize revenue and operational efficiency
  • Receive requirements and work with Content operations leads
  • Ensure that any additional staff, licensed data, or any incremental costs required to meet new customer or Product needs are fully funded
  • Maintain and publish activity and status related to active Content Projects
  • Expected to attend company and client events, as required

 

Qualifications

  • Bachelor’s degree in Business, Communications or related field is required
  • 5+ years of experience with Project Management and proven ability to engage with customers, vendors, or internal stakeholders to fully understand and document true requirements.
  • Proficiency in written and verbal English
  • Successful experience in onboarding customers with products and services, preferably for Video, Music or Sports implementations.
  • Knowledge of the entertainment, data and/or technology sector and new media industries

 

About the Team
As the definitive source of entertainment metadata and IDs across TV, movies, celebrities, music and sports, Gracenote powers guide, search and discovery experiences for the top TV and streaming video platforms, media companies, music services, consumer electronics and automakers on the planet. At its core, Gracenote helps connect people with the entertainment content they love.

 

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ABOUT NIELSEN

As the arbiter of truth, Nielsen Global Media fuels the media industry with unbiased, reliable data about what people watch and listen to. To discover what’s true, we measure across all channels and platforms⁠—from podcasts to streaming TV to social media. And when companies and advertisers are armed with the truth, they have a deeper understanding of their audiences and can accelerate growth. 

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Job Type: Regular 

Primary Location:  Buenos Aires,Buenos Aires 

Secondary Locations: , , , 

Travel:  No