Asia Pacific / New Zealand / / Auckland


#: 99231-en_US / 99231



Service Manager – 99231

Analytics – New Zealand Auckland, Auckland 

Referral Bonus Amount:$696.00 



Primary responsibility is managing the delivery and accuracy of the Return Path Data (RPD) service. Another key area of responsibility is the management of client-facing software and to ensure any software developments are successfully implemented.



  • RPD Service
    • Ensuring the on time daily delivery of RPD data to the client (Sky Television) and its accuracy.
    • Identification of any data issues and reporting them appropriately, making sure the issue is resolved in a timely fashion.
    • Preparation of reports on the RPD service performance and ad-hoc requests.
    • Management of RPD service maintenance and related projects. These include (but are not limited to):
      • Quality control
      • Design and reporting of panel related surveys
      • Methodological, deliverable or configuration changes
      • User acceptance tests
    • Liaison with stakeholders inside both Nielsen and the client to ensure quality of service and technical support
  • Client Facing Software
    • Management of maintenance, development and testing of Nielsen proprietary client facing software (such as the eTAM.)
    • Second level of support and troubleshooting of software issues.
    • The collection and management of feedback, bugs, configuration changes, requirements and design input for software upgrades.
    • The coordination of overseas support teams to ensure the successful delivery of software versions. This will also involve management of the user acceptance testing process to ensure the requirements are met and a quality product is delivered.
    • Support to Nielsen Helpdesk team for the implementation of the software with clients. Training of key power users may be required.
    • Maintenance of the relevant documentation.

Qualifications And Skills

  • Project management ability.
  • A strong technical ability to be able to troubleshoot technical issues.
  • To be able to clearly communicate technical issues verbally and in a written form.
  • The ability to document specifications for software developments.
  • Excellent communication skills.
  • Ability to problem-solve and thoroughly investigate data
  • Attention to detail.
  • Sense of urgency and the ability to consistently deliver to a standard that fully meets expectations and deadlines
  • High level of software skills to be able to use new software
  • applications, to be able to understand how they work and envision ways to improve the software.
  • Organisational skills to manage various teams to meet the necessary goals.


Global Product, Technology & Operations support Nielsen Media’s growth strategy by enabling positive client and market solutions. Our Operations Team is in a unique position as the centre of data collection, analysis and delivery. We deliver outcomes with the highest quality and integrity standards in an agile and transparent way while standing by our Nielsen values



As the arbiter of truth, Nielsen Global Media fuels the media industry with unbiased, reliable data about what people watch and listen to. To discover what’s true, we measure across all channels and platforms⁠—from podcasts to streaming TV to social media. And when companies and advertisers are armed with the truth, they have a deeper understanding of their audiences and can accelerate growth. 

Do you want to move the industry forward with Nielsen? Our people are the driving force. Your thoughts, ideas and expertise can propel us forward. Whether you have fresh thinking around maximizing a new technology or you see a gap in the market, we are here to listen and take action. Our team is made strong by a diversity of thoughts, experiences, skills, and backgrounds. You’ll enjoy working with smart, fun, curious colleagues, who are passionate about their work. Come be part of a team that motivates you to do your best work!  

Job Type: Regular 

Primary Location:  Auckland,Auckland