North America / United States / FL / Tampa – Oldsmar

Field Operations & Panel Recruitment

#: 81722-en_US / 81722

Regular

Full-Time

Mail Support Representative – Field Operations – 81722

Field Operations and Panel Recruitment – USA Oldsmar, Florida 

 

 

Nielsen is seeking a detail-oriented individual to assist the Field Operations organization with their needs for recruitment by conducting special mail requests.

 

Job Responsibilities

  • This position is primarily responsible for processing the prepack letters from printing through mailing, learning how to pull addresses and communicating to supervisor.

  • Responsible for helping with the monthly automated mailings.

  • Position is responsible for helping with tracking the counts of mail out on a daily basis.

  • Position is responsible for helping to keep track of stock supplies and notifying the supervisor of low supplies.  Will also assist in unloading pallets of new stock within the stockroom.  

  • Will assist in helping co-workers with any tasks that are pending that needs to be completed by end of day.

  • Learn to identify mailing address problems and promptly notify your supervisor. Handle first-level situations and interpret solutions appropriately.

  • Will work to solve all issues promptly and accurately.

  • Resolve minimal complexity problems and issues as related to set procedures.

  • Follow strict Field and department procedures.

  • Contact with Field Reps and Field Managers as needed.

  • Learn how to analyze problems and assist Field Force in implementing workable solutions on a daily basis with minimal supervision.

  • Pay strict attention to quality and detail with printing of letters and labels.

  • Complete cash vouchers documenting incentive distribution for the daily mailings.

  • As assigned, this position is responsible for retrieving the cash incentives and counting it to make sure the correct amount is given as requested, and must sign the incentive memo as verification for monies received. 

  • Assist with opening and removing Post Office Return incentives and giving the incentives to the supervisor for recording and safe keeping.

 

Position Requirements

  • High School Diploma or equivalent required

  • 1-2 years Customer Service experience 

  • Basic knowledge of Excel, Word, Outlook Mail and Windows

  • Basic problem solving ability. Ability to prioritize responsibilities and coordinate simultaneous tasks.

  • Demonstrate ability to quickly learn new technology and data concepts.

  • Must have basic interpersonal, team building and human relations skills

  • Basic organizational skills in order to effectively organize and maintain procedures, documentation, files, and notes, including time management and ability to multi-task. Ability to gather, collect, and relay information.

  • Requires basic communication skills.

  • Ability to troubleshoot problems and see through to completion.

 

Physical Requirements

 

  • Must be able to lift 30+ pounds.

  • Ability to restock materials onto shelving as needed

 

Schedule Requirements

  • Day shift 7:00am-3:30pm (Flexibility to work overtime based on business needs)

  • LS1

 

ABOUT NIELSEN

As the arbiter of truth, Nielsen Global Media fuels the media industry with unbiased, reliable data about what people watch and listen to. To discover what’s true, we measure across all channels and platforms⁠—from podcasts to streaming TV to social media. And when companies and advertisers are armed with the truth, they have a deeper understanding of their audiences and can accelerate growth. 

Do you want to move the industry forward with Nielsen? Our people are the driving force. Your thoughts, ideas and expertise can propel us forward. Whether you have fresh thinking around maximizing a new technology or you see a gap in the market, we are here to listen and take action. Our team is made strong by a diversity of thoughts, experiences, skills, and backgrounds. You’ll enjoy working with smart, fun, curious colleagues, who are passionate about their work. Come be part of a team that motivates you to do your best work!  

Nielsen is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class.

Job Type: Regular 

Primary Location:  Oldsmar,Florida 

Secondary Locations: , , , 

Travel:  No