Asia Pacific / Vietnam / Ho Chi Minh City / Ho Chi Minh City /
Client Service & Sales
#: 743999730141650 / REF1481M
Executive
Full-Time
Job Description
ABOUT THIS JOB
A Manager from the Consumer Insights Team will supervise a small client servicing team to ensure prompt delivery of service to the responsible clients in order to achieve the company’s financial objectives and other operational performance indicators
RESPONSIBILITIES
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Client Servicing
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Maintain an accurate, complete, up-to-date and insightful client business profiles to be shared with senior management
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Drive client satisfaction by providing insights and actionable recommendations during presentations or business reviews
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Undertake sales activities independently or in conjunction with senior staff in terms of preparation and delivery of proposal and credentials
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Ensure the generation of required revenue from the assigned client portfolio and proper contract costing in order to meet the agreed budget targets
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Identify and recommend enhanced and new products and services that answer clients' business needs
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Ensure the services provided to clients are timely and precise according to client business needs and specifications while meeting the company's quality standards
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Build and maintain ongoing relationships with the identified key persons within client organization
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Attend client planning meetings and contribute by providing Nielsen insights and solutions to client’s business needs
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Assist in ensuring adherence to the approved company policies on business conduct / ethics when servicing clients
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Ensure client service deliverables are aligned with the regional client service standards
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Financial Management
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Achieve revenue, profitability, quality, speed of delivery and productivity targets as assigned
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Ensure continuous market scoping initiatives and release of business proposals to targeted client are pursued to ensure adequate supply of business prospects are in the pipeline
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Contribute to overall team plan by generating revenue and/or cost savings ideas
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Functional / Technical
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Maintain an accurate and up-to-date knowledge on research techniques and applications
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Provide value-added analyses and respond to special requests
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Manage data quality issues by overseeing data inquiry process
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Ensure standard operating procedures within area of responsibility are observed
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Recommend improvements in work processes within area of responsibility
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People Management
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Set objectives and monitor performance for the team
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Ensure recognition of effective work performance and utilize effective disciplinary actions when appropriate
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Address professional development goals and needs of direct reports
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Ensure proper dissemination of information and implementation of company rules and regulations as well as policies and procedures
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Contribute to driving world class employee satisfaction through the implementation of relevant organizational initiatives that build on employee commitment
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Qualifications
- BA / BS/ Bachelor’s Degree Required (MBA desirable)
- 5 to 7 years experience in Market Research or related services in FMCG / Service/ Technology industry
- Working knowledge of statistics and multivariate analysis
- Working knowledge of research techniques and methodologies
- Project management experience
- Effective writing skills
https://jobs.smartrecruiters.com/TheNielsenCompany/743999730141650-manager-consumer-insights