India / India / MH / Mumbai /
Client Service & Sales
#: 743999736317830 / REF2302I
ABOUT THIS JOB
At Nielsen we autonomously contribute to analysis that resolves specific Client concerns; serves as a liaison between the Commercial team, Quality Assurance, Operations, Engineering, & Data Science teams with regards to Internal and External Client Projects. Data science drives everything we do here at Nielsen. Our statistical research is at the forefront of an industry moving at the speed of light. In this role on the Digital Product team, your work on innovative methodologies and data optimization will directly impact our business and our clients.
Maintain a client service orientation by managing the day-to-day administration of client service activities and coordinating on analysis and reporting of assigned research projects.
Client Management: undertake analysis for RMS and handle clients' queries. Technical: acquire knowledge of both RMS solutions by attending requisite trainings Financial Management: participate in financial discussions with team leader and provide necessary inputs Maintain an accurate, complete, up-to-date and insightful client business profiles to be shared with senior management Serve as primary contact to assigned client contacts on ad-hoc analyses and understand and respond to questions on content, basic data issues/questions, report generation, etc Assist senior staff in delivering quality services to clients and ensure the services provided to clients are timely and precise according to client business needs and specifications and at the same time meeting the company's quality standards Provide "in office" research, administrative and operational support to senior staff be directly accountable for work conducted for their nominated clients in terms of analyses, charting, etc. and perform quality checks on all reports for alignment to request, accuracy and correctness
A LITTLE BIT ABOUT YOU
You’ve dabbled in research and analytics. And you have the communication chops to translate it all into conversation or presentations. While you’ve worked with global cross-functional teams, you can also put your head down and focus on independent projects. Seeing the big picture takes attention to detail. Keeping up with the fast-changing world of digital media measurement takes someone who recognizes that. You know what’s happening in big data and you’re ready to influence what’s next.
-Graduate Degree (Preferred: Marketing) or 0-2 years’ experience in FMCG / Service / Retail industry s activeness of Nielsen Retail Audit