North America / United States / FL / Tampa – Oldsmar

Field Operations & Panel Recruitment

#: 102321-en_US / 102321



Sample Service Specialist – 102321

Field Operations and Panel Recruitment – USA Oldsmar, Florida 


Nielsen is seeking a Sample Service Specialist to resolve second level business critical problems in daily production by addressing quality issues and data analysis which directly affect household sample data


Job Responsibilities:

  • Resolution of ticket request associated with hh sample quaility issues which require advance knowledge Nielsen business rules
  • Process defined reports, schedules, processes following and adhering to defined procedures, delivery schedules, and SLAs
  • Be knowledgeable on defined procedures, delivery schedules and SLAs to ensure compliance and in order to support Sample Services
  • Ensure the quality of assigned work, utilizing current standards and through established data relationships and calculations
  • Support a “root cause” culture to ensure that a true resolution is achieved for all performance incidents identified
  • Understand the relationship of assigned processes to both upstream and downstream processes to guarantee clean data is delivered eliminating the need for re-work from any team
  • Collaborate with and support offshore teams to troubleshoot ensuring that deliverables are met
  • Ability to transfer process knowledge to Specialist I position
  • Participate in maintaining and monitoring process changes
  • Other duties as assigned


Role Requirements:

  • 2+ years of Nielsen experience or comparable operation’s process experience 
  • 2 year college degree or 3+ years of comparable work experience 
  • Proven record of delivering quality results on time 
  • Uses logic to analyze data and capability to draw conclusions and convey or provide advice or consultation to business leaders 
  • The ability to communicate clearly, concisely and effectively both verbally and in written communication 
  • Proficient with use of Microsoft Office desktop tools or equivalent 
  • Ability to write and run SQL queries against internal data sets 
  • Respond effectively to diverse individuals and promote understanding and partnership among them 
  • Strong interpersonal skills and the ability to work with others effectively 
  • Ability to work with all levels of staff 
  • Ability to identify and leverage best practices 
  • Experience working with and reporting results to staff and team leads 
  • Good understanding of current Nielsen business, products, and processes, including business uses and requirements 




By connecting clients to audiences, we fuel the media industry with the most accurate understanding of what people listen to and watch. To discover what audiences love, we measure across all channels and platforms⁠—from podcasts to streaming TV to social media. And when companies and advertisers are truly connected to their audiences, they can see the most important opportunities and accelerate growth.


Do you want to move the industry forward with Nielsen? Our people are the driving force. Your thoughts, ideas and expertise can propel us forward. Whether you have fresh thinking around maximizing a new technology or you see a gap in the market, we are here to listen and take action. Our team is made strong by a diversity of thoughts, experiences, skills, and backgrounds. You’ll enjoy working with smart, fun, curious colleagues, who are passionate about their work. Come be part of a team that motivates you to do your best work!  

Nielsen is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class.

Job Type: Regular 

Primary Location:  Oldsmar,Florida 

Secondary Locations: , , , 

Travel:  No