Asia Pacific / Indonesia / Jakarta / Jakarta /


#: 743999734570463 / REF2015W

Mid-Senior Level


Job Description


Nielsen Client Inquiry Reference Data is a team that works on handling any inquiry (request new/changes order or resolving data validity issues). You are the link between Client Service to Operation, Your chance to deliver high-quality services at all the time is here. Work in a team that closely cooperates across operation divisions and commercial teams, to deliver best of client specification on reading the product. Person in charge for ensuring the setup of a new category opening, execution on the product reference mapping in hand, plus analyzing issues of item presence until it's solved.



  • Analyze and interpret product image to item description with attributes specific to client definition

  • Follow the proper ways of the working process, faster and bolder

  • Interacts well with all across teams in Operation and Commercial team

  • Independently addressing client queries in regards of product item specification & setup category definition

  • Inspire peers and co-workers

  • Identify any opportunity of improvements in the process steps to aim best quality output

  • Use internal tools and data sources for resolving inquiry

  • Lead meetings with commercial team on handling/resolving inquiries

  • Mentor junior team members as well as provide guidance to peers

  • Support meeting the COE objectives as a whole

  • Inspire peers and co-workers

  • Handling & Manage inquiries in timely manner



You’re looking for a career with room to grow and the training that’ll set you up for success. You can communicate effectively within countries and regions, write precise requests and provide complete follow-up; ensuring effectiveness when necessary. You have Leadership / Influencing Skills and being able to influence a small group of people to follow a plan of action. You are able to do Presentation & Documentation work such as creating a simple document



  • Bachelor’s Degree from reputable Universities, min GPA 3.25

  • Understanding and familiar with Product Fast Moving Consumer Goods specification (Pharma, Food, Personal Care, Home Care, Cigarette)

  • Ability to work independently and comfortable working in a digitally enabled environment

  • Analyze things around and pay close attention to details

  • Strong Organizational & interpersonal skills

  • Excellent communication skills, both verbal and written in English, ability to explain ideas and technical specification in a simple way.

  • Knowledge of Microsoft Office and Google Tools

  • Have good analytical skills & time management