Asia Pacific / Indonesia / Jakarta / Jakarta /


#: 743999739206859 / 50240150

Mid-Senior Level


Job Description

NielsenIQ Retailer Vertical (RV) simplify and streamline collaboration between retailers and suppliers by providing a joint set of tools through a shared platform. Now, you can access diverse data sources, visualizations, and analytical tools that help you differentiate your brand while keeping your retailer’s perspective top of mind. With you and your retailers using the same tools, you’ll be able to deliver mutual growth with speed, accuracy, and consistency.

Maintain a client service orientation by managing the day-to-day administration of client service and coordinating on analysis and reporting of assigned research projects.

Client Servicing

  • Maintain an accurate, complete, up-to-date, and insightful client business profiles to be shared with senior management
  • Undertake sales activities independently or in conjunction with senior staff in terms of preparation and delivery of proposal and credentials
  • Ensure client service standards are implemented and enhanced as client expectations continue to evolve and change in the market place
  • Drive client satisfaction by providing insights and actionable recommendations during presentations or business reviews
  • Ensure the implementation of Client Management Process for the assigned accounts and be able to add value to those key clients
  • Identify and recommend enhanced and new services that answer clients' business needs
  • Lead the client servicing team with the primary responsibility of expanding our scope of influence with clients across a wider range of products and with greater depth of involvement
  • Provide product solutions and benefits to client business issues/opportunities by developing strategic initiatives for each client
  • Develop plans to cross-sell and introduce new services to current clients
  • Ensure the services provided to clients are timely and precise according to client business needs and specifications while meeting the company's quality standards
  • Build and maintain ongoing relationships with the identified key persons within the client organization
  • Attend client planning meetings and contribute by matching NielsenIQ products to client needs
  • Ensure staff are trained to handle client requirements
  • Assist in ensuring adherence to the approved company policies on business conduct/ethics when servicing clients

Financial Management

  • Achieve revenue, profitability, quality, speed of delivery, and productivity targets as assigned
  • Contribute to overall team plan by generating revenue and/or cost-savings ideas

Functional / Technical

  • Maintain accurate and up-to-date knowledge of research techniques and applications
  • Provide value-added analyses and respond to special requests
  • Manage data quality issues by overseeing data inquiry process
  • Recommend improvements in work processes within area of responsibility

Organizational Management and Development

  • Ensure alignment of operating systems and processes that will enable the division to achieve its overall business objectives
  • Work across functional business units to support organizational initiatives and business needs
  • Promote inter-departmental and inter-divisional communications and teamwork

Curiosity drives your interest in what moves the market. A proven commercial leader, who can build and execute sales strategy and plan, and be accountable to sales operations, such as forecast and pipeline management. A proven people leader, who is passionate about developing and growing talent, who has a track record of building morale and high engagement among their team members. A team player, who has the ability to collaborate with peers, and contribute to the management team of NielsenIQ Indonesia.



  • BA / BS Required (MBA desirable)
  • 6 to 10 years experience in FMCG / Service / Retail industry
  • Working knowledge of statistics and multivariate analysis
  • Working knowledge of research techniques and methodologies
  • Project management experience
  • Effective verbal and written communication in both Bahasa Indonesia and English
  • Good knowledge of using both Microsoft Office and Google Suite