Africa and Middle East / Egypt / Cairo Governorate / Cairo /

Client Service & Sales

#: 743999737819004 / REF2602J

Mid-Senior Level


Job Description


We are looking for associates who are passionate and knowledgeable about the social media space. While you may have experience with reporting on data and social metrics, you should be interested in culling and curating insights from online conversations.


  • As part of a virtual global, central team, the role will primarily focus on servicing Clients based in the Middle east. Hence proficiency with written Arabic language is a must.

  • One of our key Clients has a daily reporting system set up, the associate will have to manage efficient and high quality deliverables

  • Will have to participate / collaborate with the sales team in pitches, sales, responding to RFPs in both Middle east as well as other markets (depending on bandwidth available).

  •  To independently execute Digital Intelligence projects (Social Media, search, online data) by compiling, analyzing, and interpreting data & generating client reports and presentations. 

  • Participate  in a research proposal, creating dummy charts. Writes proposals with minimum supervision

  • Can writes and refines Boolean Queries to arrive at relevant results

  • Reads/analyses dashboards to provide brand and category insights

  • Manage and ensure flawless execution and  generation of client reports and presentations.


  • We are looking for someone who is Curious, Tech savvy,  Is in sync with trending topics on the digital medium, Creative, Problem solver, Patient, Persistent, Energetic, Team player.
  • Min of 2-3 years of experience with a Social Media Analytics Company or an agency / organization and dealt with Digital and web analytics

  • Have worked on brands that measure their social media performance, as well as generating insights from social media data.

  • Excellent communication skills



Required skills-

  • Data extraction, data cleaning: machine learning algorithm (Queries) and Booleans to extract relevant and clean data

  • Has a working knowledge of Google Analytics, FB insights, Instagram Analytics, Twitter Analytics

  • Worked on at least 1-2 Social Media platforms: e.g. Crimson Hexagon, Meltwater, Talkwalker, Sprinklr, Synthesio, Brandwatch, Netbase, Sysomos

  • Experience with search and website analytics

  • Experience with reviews /ecommerce analytics

  • Has some knowledge /aware of visualization tools like Power BI/ Tableau integration to social media platforms

Kinds of Studies candidate will work on/ may have worked on:

  • Category and brand monitoring and analyzing on-line consumer behavior/conversations using listening platforms. 

  • Crisis monitoring

  • Trend spotting and analysis

  • Campaign analytics

  • Audience profiling

  • Running weekly, monthly, quarterly dashboards / trackers