Africa and Middle East / United Arab Emirates / Sharjah / Sharjah /

Client Service & Sales

#: 743999723409715 / 50230102

Mid-Senior Level


Job Description


Responsible for the end to end tasks of Nielsen Store Observation. Leads sales efforts for In-store

Execution within the Sales Effectiveness (SEff) practice and is responsible for (solution) commercial

plan development and execution. Key priorities include:

  • Driving full sales cycle: expanding business with the existing client portfolio (selling new renewing existing contract), proactively identifying sales opportunities based on client strategic priorities and networking in close alignment with CBPs

  • Face of all NSO deliveries for all UAE clients, ensures seamless delivery to clients.

  • Collaborate closely with key internal stakeholders across operations, COE and client service teams to manage projects end-to-end, and then deliver SEFF solutions that help optimize key points-of-purchase and enable our clients to make informed business decisions


  • Confidence & credibility to talk to a wide range of decision influencers.

  • Set up and manage your own projects – set and keep deadlines, manage expectations of key stakeholders both internally and externally. (liaison with PTO team, finalizing questionnaire and set up)

  • Ensure flawless reporting and perfect servicing (data analytics, client requests, presentations, reporting changes)

  • Demonstrate the highest commitment to sales force penetration and retention.

  • Demonstrable knowledge of the CPG and Retail industry, understanding how trade and business needs are changing and how Nielsen solutions can help solve client business issues.

  • Maintain timely communications with account teams and senior management, to keep stakeholders up-to-date on client requirements and call out any issues/ risks. Document records of client inquiries and resolutions. Follows the Nielsen client engagement model.

  • Full understanding of Nielsen portfolio and interconnectedness of different solutions.

Understanding Client Needs

  • Has a deep understanding of customer business around (pricing, assortment, distribution and execution) and can reframe and challenge the way customers view their businesses

  • Clearly understands the needs of different personas at the client end – Sales, Commercial

  • Directors, Revenue Management, Category Management and Retailers and how a particular solution can deliver outcomes.

  • Leads final presentation of results to ensure client satisfaction, actionable recommendations and additional opportunity detection

Team Management and Collaboration

  • Relentless curiosity to learn from & share with SEFF peers from Growth markets and beyond

  • Works continuously with CBPs, Commercial Leaders, PL, Delivery COE team & other Growth SEff leaders to ensure that leads and opportunities are picked up, pertinent information about clients is shared and the relevant people are consulted and/or informed of key activity on an account.


Curiosity drives your interest in what moves the market. You find potential in percentages. Managing time and deadlines comes naturally to you. You’re known for your impeccable organization. Connecting with clients matters to you, and that motivates you to sift through data for a new angle. You can identify the narratives behind numbers, and you’re always looking for what’s next. 


  • 6+ years of experience in CPG Sales (Trade Marketing, Retailer – Key Account, Merchandising)

  • Bachelor’s Degree

  • Knowledge in sales processes in CPG companies, customers, modern and traditional market.

  • Good knowledge of Nielsen products, services and data preferred

  • Digital knowledge , Salesforce

  • Excellent business English (+ local language), both verbal and written

  • Proven sales acumen

  • Strong analytical skills

  • Expertise in (application of) one of Nielsen solutions in Planning / Execution is a plus