About us

Manager, Loyalty

Location

Hong Kong

Be a pilot of your own career.

THE POSITION

Manager is required to coach a team of analysts to provide expertise, solution, analytics support, methods/examples for loyalty to leading retailer clients in the region.

The Manager will play as one of the key communication point between Nielsen and the client to ensure success in embedding customer centricity in the client’s organization.

Responsibilities

  • Develop and promote best practice analytic solutions through the application and integration of customer loyalty, t-log, Consumer Panel data, and the wide range of other marketing data within Nielsen product set to our clients business
  • Provide analytical solutions and consumer insights through hands on data-mining to clients’ business needs
  • Ensure the services provided to clients are timely and precise according to client business needs and specifications while meeting the company’s quality standards
  • Work with clients to define measures and methods to evaluate their business performance and customer behavior
  • Collaborate with Nielsen client management team in delivering integrated business analytics, insight solutions and delivering value to clients
  • Liaise with and exchange best practice thinking with Nielsen analysis and servicing teams for the development of analysis based products and services
  • Maintain up to date knowledge on industry trends, software solutions and methods to ensure Nielsen loyalty provide the best client solutions and thinking available
  • Develop and maintain full execution plan and instill governance to ensure the plan is met
  • Responsible to facilitate the change management of customer centricity across different business units within the client organization

Qualifications

  • At least 7 year’s experiences in loyalty data/CRM analysis roles
  • Competence in SAS or similar analytic software package
  • Tracked record of business analytics in the retail/ FMCG industry

Education Qualifications

  • Bachelor Degree of Statistics / Science / Business

Key Skills/Competencies

  • Strong analytic skills and strategic thinking to develop solutions that serves retailer’s business analytics needs
  • Strong communications skills including ability to build and deliver excellent presentations
  • An aptitude to learn new analysis and reporting solutions for interrogation of marketing and customer data
  • Competent in customer level analysis, segmentation and modeling solutions
  • Experienced in applications of research and loyalty data to business applications including: Pricing, Promotions, Assortment, Direct Marketing.
  • Ability to inform, advise and consult with internal teams and clients based on customer & transactional data
  • Ability to easily meet new people in a business setting, and be a team player with creativity and passion for continuous improvement
  • Great computer literacy, especially with Microsoft Excel, and PowerPoint

HOW TO APPLY?

If you are interested in finding out more about what it’s like to work with Nielsen and how we can help you fulfill your career aspirations, please send your full resume to:[email protected]

Personal data provided by job applicants will be used strictly in accordance with our personal data policy. The information will only be used for appointment to the Company and other company-related purposes. The Company will retain unsuccessful applications as required but not more than 12 months and may refer suitable applicants to other vacancies within the Company

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