Nielsen Privacy Notice (Establishment Survey)
Effective Date: July 9, 2018
Thank you for agreeing to participate in our market research study. For decades, Nielsen has set the global standard for market and consumer insight research. Our insights are based on representative samples of the population and help our clients (e.g.manufacturers, retailers, media companies, non-profits and governments) learn about what consumers watch, listen to, and buy. Your participation in this study helps companies understand your behaviours and preferences, which often helps them provide better consumer products and services.
We take your privacy very seriously. This Privacy Notice explains what data we collect from or about you, how we use and protect that data, and your legal rights. Please note that this Privacy Notice applies only to your participation in this survey, and not your participation in any panels or other online services provided by Nielsen.
Participation in our market research studies is always voluntary. You may withdraw your participation at any time.
HOW TO CONTACT US
The Nielsen company will be collecting your data. Information about Nielsen’s full group of companies, one or more of which may process your personal data, can be found at: http://www.nielsen.com/eu/en/privacy-policy/gdpr-operating-entities.html.
If you have questions about how we process your data please submit a request by using this form.
- Our Privacy Commitment
- Your Agreement With Nielsen
- The Data We Collect
- How We Use Data
- When We Share Your Data
- Your Choices and Your Legal Rights
- About Children
- Data Security, and Transfers of Data Outside the European Economic Area
- Data Retention
1. OUR PRIVACY COMMITMENT
Nielsen complies with all applicable privacy laws, including the EU’s General Data Protection Regulation. Indeed, it is crucial for us to keep Nielsen participant data confidential in order to prevent any interference with participants that could affect their behavior and the accuracy of our data. We will NOT use data that identifies you to advertise, promote, or market or sell third party goods or services directly to you or members of your household; we do not allow our clients to do so either.
2. YOUR AGREEMENT WITH NIELSEN
Nielsen processes your data and, where applicable, data about other members of your household, on the basis of your voluntary participation in this market research study. The express purpose of our agreement with you is to obtain data from and about you and, where applicable, other members of your household, to be used for the purposes described in this Notice. By participating in a Nielsen market research study, you are contributing your data to a pool of data from which broad participant statistics are derived. These statistics are relied upon by a wide variety of other companies to set pricing, advertising, merchandising, and other key business decisions. You have legal rights with respect to your personal data, as described in “Your Choices and Your Legal Rights,” below.
3. THE DATA WE COLLECT
A. Data you provide to us.
As part of this research study, you provide us with information. This may include:
- directly identifying data, like your first and last name, home postal address or personal email address that by itself, or in combination with other readily available data, could identify you, or another member of your household;
- demographic data such as age, gender, marital status, occupation and income range;
- your behaviors and preferences to help us better understand consumer behavior, use, and trends. “Behavior data” is when, why or how you do things such as how frequently you shop for groceries, when you watch TV, or where you like to go on vacation. “Preference data” means the choices you make such as which breakfast cereals you buy, which stations to listen to or watch, or websites you visit.
- any content or material you choose to submit, upload or transmit to Nielsen, including without limitation, photos, videos, images, or the likeliness of the individual submitting the content in connection with your participation in market research activities;
- certain profile information stored in your social media platform account, should you agree to participate in market research activities through a third party service such as Facebook or Twitter;
- voluntarily provided or disclosed Sensitive Information. “Sensitive information” means personal identifying information that discloses or reveals health or medical conditions, biometric or genetic data, sexual orientation or sexual life, political opinions/views, race/ethnic origin, religious and philosophical beliefs and trade-union membership.
- your voice/ physical appearance as we might be audio/video taping your participation in a focus group or in-person interview or similar.
B. Data we get from other sources:
We may receive additional information about you from other sources. These outside sources could include, for example:
- census data;
- publicly available data, (e.g., from public databases, or data that you make public online);
- the manufacturers or sellers of the products you purchase or use;
- “loyalty” programs (like those that offer rewards and points);
- organizations that collect consumer data;
- data suppliers;
- companies that combine purchase information; and
- other entities that have a legal right to provide such information to us, such as companies that provide data and data-matching services commercially.
We may combine the information we obtain from you with information from these additional sources. We will use it only for the purposes described in this Privacy Notice. By participating in this research study, you agree that we may obtain this information about you and combine it in this way.
C. Data we do NOT collect:
We do not collect data like your driver’s licence, financial or bank account numbers, or credit cards.
4. HOW WE USE DATA
We use the data we collect to create a variety of market research insights for our clients. We help companies to better understand consumer behavior, which in turn helps them to make smart decisions about their products and services.
We use tools and methods to make sure that there is no reasonable possibility of identifying you from the reports that we create for our clients. For example, we combine the responses we collect from you with the responses of many others to produce aggregated reports from which you cannot be uniquely identified.
We also create reports based upon modeled data. “Modeled data” are projections based on demographic and behavioral characteristics (like gender, age, and purchasing habits) that look at a sample group of people, and then predict what people with similar characteristics or preferences would want to buy. For instance, this allows advertisers to identify the likely audience for a marketing campaign.
We may use your data to contact you. When we contact you – by phone (including mobile phone), email, SMS, or postal mail depending on what data you provide to us – we usually do so to:
- validate or clarify answers you gave to a survey; or
- offer you opportunities to participate in additional Nielsen market research activities.
By participating in our research study you agree that we may contact you by the means you provide to us for these purposes.
We may use data about you for quality assurance and research and development purposes such as data analysis, audits, developing new products, producing predictive data models, improving our services, identifying usage trends and determining the effectiveness of our communications.
We may de-identify data about you and use it or allow others to use it for historical, academic or longitudinal research. We ensure in such cases that there is no reasonable possibility of re-identifying you from the data used.
5. WHEN WE SHARE YOUR DATA
We may share data about you with:
- Other Nielsen affiliates or subsidiaries for the purposes described in this Notice.
- Our service providers, such as companies that provide website or application hosting; data analysis or processing; IT services; email; auditing services; data matching services; and recruitment, reward, incentive, or market research product development purposes. These companies are contractually required to keep this information confidential and secure and are prohibited from using this data for any purpose other than carrying out the services they are performing for us.
- Other market research companies and our clients, in accordance with market research industry ethical guidelines. This may include audits by our clients or other third parties.
- A third party in the event of any reorganization, merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of our business, assets or stock (including in connection with any bankruptcy or similar proceedings).
- As we believe to be necessary or appropriate: (a) under applicable law; (b) as required by law, including legal process from public and government authorities (including those outside your country of residence); (c) to enforce our terms and conditions; (d) to protect our operations or those of any of our affiliates; (e) to protect the rights, privacy, safety or property of any person; or (f) to allow us to pursue available remedies or limit the damages that we may sustain.
Nielsen performs security reviews before engaging service providers who may have access to individual-level data. We obtain contractual assurances relating to the lawfulness of data we obtain from third parties. We also limit how clients may use our data in order to prevent re-identification of aggregated data and to prevent data from being reused in a way that is inconsistent with this Notice.
6. YOUR CHOICES & YOUR LEGAL RIGHTS
Participation in our research studies is always voluntary. You may withdraw from a research study or survey at any time. If you cease participation, we will continue to process the data we collected during the time you were a participant. If you wish to exercise any of your legal rights described below, you may contact us by the means found at the beginning of this Notice. Your privacy rights include:
- The right to obtain confirmation as to whether or not personal data concerning you are being processed, and, where that is the case, access a copy of the data we hold about you, and to correct it where it is inaccurate (note that in order to preserve the accuracy of our consumer data and avoid potential bias, in some cases exercising your right of access may require ending your participation as before, if it is likely to affect your behavior);
- The right to request that certain data about you be erased (note that this right is not absolute, but applies in certain cases);
- The right to propose other restrictions on the processing of data about you; and
- The right of data portability for data you have provided.
If you believe Nielsen has not complied with privacy laws or the terms of this Notice, you may lodge a complaint with Nielsen’s Data Protection Officer using the contact information found at the top of this Notice, or with the appropriate Data Protection Authority (current contact information available here).
7. ABOUT CHILDREN
For our research studies, we never knowingly collect data directly from minor children (under age 18) without first obtaining consent from a parent or guardian. If our research seeks to study children and we have obtained consent from a parent or guardian, minor children may participate in some survey opportunities.
All of the provisions of this notice apply to data about children of any age (up to 18), if data collection about them has been authorised by a parent or guardian.
8. DATA SECURITY, AND TRANSFERS OF DATA OUTSIDE THE EUROPEAN ECONOMIC AREA
Nielsen maintains a global data security organisation that uses reasonable organisational, technical and administrative measures to protect your data while under our control.
We may store and process your data in your home country and/or we may transfer and export these data outside of the European Economic Area to any country where we have facilities or in which we engage service providers and processors, including the United States and India. The data protection laws of other countries may differ from those in your home country. When we transfer data outside the European Union, we ensure that we do so in compliance with the EU’s rules for data.
9. DATA RETENTION
We will retain your data for as long as needed for the purposes described in this Notice and in accordance with applicable law. When you are no longer an active respondent, we will continue to use data about your demographic characteristics, as well as behavior and preference data for historical and statistical research, but we keep this data separate from data that could be used to identify you, and strictly limit access to your identifying data, even within Nielsen. All data will be permanently de-identified when we no longer need to identify you for disaster recovery, audit, legal, fraud prevention or related purposes.
This Notice replaces any other statement, whether written or oral, made to you about our practices with respect to Nielsen’s collection and use of personal data about you.
THANK YOU – WE APPRECIATE AND VALUE YOUR PARTICIPATION!
Nielsen Holdings plc (NYSE: NLSN) is a global performance management company that provides a comprehensive understanding of what consumers Watch and Buy. Nielsen’s Watch segment provides media and advertising clients with Total Audience measurement services across all devices where content – video, audio and text – is consumed. The Buy segment offers consumer packaged goods manufacturers and retailers the industry’s only global view of retail performance measurement. By integrating information from its Watch and Buy segments and other data sources, Nielsen provides its clients with both world-class measurement as well as analytics that help improve performance. Nielsen, an S&P 500 company, has operations in over 100 countries that cover more than 90 percent of the world’s population. For more information, please visit www.nielsen.com.