Johannesburg – February 28, 2017 – A phenomenal 92% of South Africans reveal they are willing to pay an above-average price for products that deliver higher quality, offer superior functioning (91%) or stand behind environmentally responsible (86%) or socially responsible (77%) principles; this despite economic limitations where only 50% of the population believe that they are financially better off than five years ago.
This was just one of the highlights of the recently released Nielsen Global Premiumisation Survey revealing how and why premium products are experiencing higher demand and strong sales growth in South Africa.
Nielsen Head Emerging Markets Thought Leadership Ailsa Wingfield comments; “As consumers move up the economic ladder, they’re attracted to aspirational brands that signal they’ve achieved a certain level of success. Nonetheless, for many, disposable incomes remain limited, and for these consumers, trusted brands provide an assurance of quality, minimising the risk of wasting money on a product that doesn’t fulfil expectations.”
For those local respondents in the study who indicated that they are significantly or somewhat better off financially, the products/services that are more accessible to them today, versus five years ago, are improved Technology (72%), Better Education (49%) and more Premium Products (35%).
It is also interesting to note that for South Africans, sentiment is not necessarily income-dependent. With only 45% of respondents reporting they’re able to spend freely or comfortably purchase items that they want, 54% cite premium products worth the money and 50% because these products make them feel good. Although, brand trust remains integral to a purchase, 59% believe that premium claims are a way for a brand to just charge more money.
The route for South African’s to engage and try new premium products stems from recommendations from friends and family and television advertising, both at 44%, along with their own research (45%) and from online advertising (35%). But Wingfield counters; “When launching new products, brands need to align their media tactics with the product’s core value proposition and the target audience via the relevant media platform.
WHAT IS DEEMED A PREMIUM PRODUCT IN SOUTH AFRICAN MINDS?
When asking respondents about the key aspects that makes a product premium to them, 64% said it is made with high quality ingredients or materials, 57% said it is from a well-known or trusted brand and 54% said it offers superior function or performance. Only 29% of local consumers cited a product as premium because it was expensive – a clear warning to companies who push up prices without providing a clear value proposition to support the change.
Just as remarkable, is that South African consumers aren’t just trading up on big-ticket purchases; they’re also going premium on everyday items. For fast-moving consumer goods, everyday consumables rise to the top of the list of categories for which respondents most often say they’re willing to trade up. While electronics and clothing/shoes top the list (cited by 44% and 42%, respectively), respondents are also willing to consider trading up for better meat or seafood (41%), coffee and tea (34%), and dairy (33%), with oral, body and hair care, deodorant and vitamins all coming in at 31%.
THERE’S MORE TO IT THAN PRICE
In a world where conscious consumption is going mainstream, many consumers are buying based on how products make them feel and products with an environmental benefit justify a higher price tag for as many as 86% of South African respondents; while 77% are willing to pay premium (more than average) for products that are socially responsible. Roughly eight in 10 South African respondents will willingly pay a premium for products made with organic or all natural ingredients (82%) while 88% are willing to pay more for a product that offers or does something no other product on the market does.
“Beyond basic-need products, premium products tap directly into a desire for products that provide specialised, enhanced or exclusive benefits. But delivering on consumers’ expectations of the experience remains critical, and the most successful premium products are those that perform an important job for which previously available solutions were unsatisfactory or non-existent,” says Wingfield.
BEST PRACTICES FOR PREMIUM PRODUCTS IN COMPETITIVE MARKETS
Brands wanting to capitalise on the rising appetite for premium products in South Africa and increase their bottom lines by putting a premium on premium-focused innovation, will need to create a highly-differentiated offering that resolves a real consumer struggle, says Wingfield.
She adds; “What will remain vital will be to ensure premium products lives up to their promise, that the price is right based on consumers’ value perceptions and that its marketing continues to resonate emotionally.”
ABOUT THE GLOBAL SURVEY
The Nielsen Global Premiumisation Survey was conducted March 1-23, 2016, and polled more than 30,000 online consumers in 63 countries. The sample includes internet users who agreed to participate in the survey and has quotas based on age and sex for each country. It is weighted to be representative of internet consumers by country. Because the sample is based on those who agreed to participate no estimates of theoretical sampling error can be calculated. However, a probability sample of equivalent size would have a margin of error of +- 0.6% at the global level. The Nielsen survey is based only on the behaviour of respondents with online access. Internet penetration rates vary by country. Nielsen uses a minimum reporting standard of 60% internet penetration or an online population of 10 million for survey inclusion.
Nielsen Holdings plc (NYSE: NLSN) is a global performance management company that provides a comprehensive understanding of what consumers Watch and Buy. Nielsen’s Watch segment provides media and advertising clients with Total Audience measurement services across all devices where content—video, audio and text—is consumed. The Buy segment offers consumer packaged goods manufacturers and retailers the industry’s only global view of retail performance measurement. By integrating information from its Watch and Buy segments and other data sources, Nielsen also provides its clients with analytics that help improve performance. Nielsen, an S&P 500 company, has operations in over 100 countries, covering more than 90% of the world’s population. For more information, visit www.nielsen.com.
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