The multi-faceted Hispanic consumer is widely recognized as a cornerstone of any growth initiative for virtually all U.S. industries, and for good reason.
Notching a one-point increase from the first quarter, European consumer confidence was largely stable in the second quarter of 2016, at 79. Notably, consumer confidence improved from the first quarter in 22 of the 34 measured markets in the European region.
Though global consumer confidence remained flat in the second quarter of 2016, confidence in the U.S. maintained positive momentum, increasing three points to 113 from the previous quarter. In fact, confidence has been at or above the optimism baseline of 100 for more than two years.
Global consumer confidence held steady in the second quarter of 2016 at 98, an index score that was flat from the first quarter and two points higher than a year earlier. North America was the only region to sustain growth momentum in the second quarter, demonstrating a three-point increase in...
Despite the myriad of things we can do on our phones and computers, there’s still a need for physical bank branches. In fact, research shows that physical locations are critical for many financial interactions, particularly when it comes to cashing and depositing checks.
This webinar covers what’s happening in the competitive insurance landscape; how consumers interact with insurance brands; what channels consumers use for which products and services and who they are; and strategies to help you satisfy existing customers and attract new ones.
When it comes to loyalty in the financial services arena, just 60% of Americans say they’d be highly likely to recommend their primary financial service provider. That means the rest are up for grabs.
Yes, the digital world has changed how many of us go about our daily lives. But when it comes to financial services, consumers take advantage of an array of channels—not just the digital ones.
One of the major reasons customers close an account or service is because of a poor customer experience.
Consumer confidence declined four points in the U.K. (97) and one point in Germany (97) in the first quarter of 2016, as a favorable outlook for jobs worsened. Job prospect sentiment and immediate spending intentions also fell in in both countries.